Contact Center
Create winning experiences with a cloud contact center.
- Boost agent and employee engagement, collaboration and operational effectiveness for customer success.
- Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement.
- Ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion.
- Design better experiences with support for all channels and proactive, AI-powered self-service options for today’s digitally connected customers.
Easy-to-use solutions, hard-to-forget experiences.
Simple and smart communication services enabling businesses to communicate whenever, wherever and however they want.
Connect faster and answer better with omnichannel routing.
ACD
IVR
Digital channel
Predictive Dialer
Drive results with workforce engagement management.
Quality Management
Workforce Management
Customer Surveys
Call & Screen Recording
Optimize faster, smarter with contact center analytics.
Customer Experience Analytics
IVR Journey Maps
Get deep insight into dominant IVR paths while showing which menus are effective, and where you may need to make adjustments to simplify how your customers get connected.
Speech Analytics
Buisana Service Management for Contact Center
Customer Experience Analytics
IVR Journey Maps
Get deep insight into dominant IVR paths while showing which menus are effective, and where you may need to make adjustments to simplify how your customers get connected.
Speech Analytics
Buisana Open Communications Platform Feature Highlights
Discover the latest innovations across the Buisana’s Open Communications Platform portfolio. See what’s new with our Winter 2021 release!
Contact Center Support & Services
Training
Get more from your Buisana business phone when you connect to mail, messaging and other 3rd party software.
Explore more Buisana resources
Phone choppiness and dropped calls used to be a noticeable issue almost every day, and it caused a lot of problems. Once we switched to Buisana's solution, that problem went away and we now have ZERO outages.
Plans & Pricing
Call center solutions are available in standalone plans, or as part of a communications suite.
Purchase a Buisana plan and get on one of the industry’s most powerful unified communications platform.
Contact Center basics
Basic Agent
$15/user/month
GET STARTED IN MINUTES
Standard Features
- Automatic Call Distribution, intelligent routing and IVR
- Audio Greetings, announcements, Call Center Anywhere.
- Reporting & analytics, business continuity
Contact Center basics with analytics
Preferred Agent
$30/user/month
GET STARTED TODAY
Preferred Features
- Automatic Call Distribution, intelligent routing and IVR
- Audio Greetings, announcements, Call Center Anywhere.
- Reporting & analytics, business continuity
- Whisper message, disposition
Administrators and supervisors
Basic Supervisor
$62/user/month
GET STARTED TODAY
Basic Supervisor Features
- Contact Center basics+
- Online portal to monitor queues and agents.
- Monitor/Manage Agents, Monitor/Manage Queued Calls
- Real Time Dashboard, Agent Reports, Queue Reports, Scheduled Reports, Custom Reports
Administrators and supervisors
Preferred Supervisor
$85/user/month
GET STARTED TODAY
Preferred Supervisor Features
- Contact Center basics+
- Online portal to monitor queues and agents.
- Monitor/Manage Agents, Monitor/Manage Queued Calls
- Real Time Dashboard, Agent Reports, Queue Reports, Scheduled Reports, Custom Reports
- Export Reports as XLS and PDF, Report Branding
Business Standard
$20/user/month
GET STARTED IN MINUTES
Standard Features
- Voice
- Unlimited calling in the US
- Auto-attendant, intelligent call routing, music on hold & voice mail
Business Preferred
$24/user/month
GET STARTED TODAY
Preferred Features
- Voice, Video and Messaging in one app
- Unlimited calling in the US
- Auto-attendant, intelligent call routing, music on hold & voice mail